استخدام دالة نشر الجودة  QFDفي المنشآت الخدمية

Ghassan Qasim Al-Lami; Mahmoud Fahd Abdel Ali

Authors

Ghassan Qasim Al-Lami Economics and Administration College - Karbala University
Mahmoud Fahd Abdel Ali Economics and Administration College - Karbala University

Keywords:

quality diffusion

Abstract

Facing organizations in the light of the evolution of communications and technology several challenges imposed itself as key to the success and survival of these organizations in the competitive business environment Examples include Alaasaúah Customization and production graceful Lean Production and Total Quality Management TQM, and started these organizations are looking for tools and mechanisms to enable them to meet and achieve the wishes and requirements of the customers,so this research came to the use of one of the most important tools of TQM and the most prevalent quality function deployment (QFD) through this function we can translate the voice and needs of the beneficiary to the visual language and easy to learn its requirements in order to respond to and build a lasting relationship with him.
The study was based on a set of concepts and ideas and propositions theory contemporary in order to develop a scientific approach enables organizations to adopt a function deployment quality (QFD), and finally study found a set of conclusions which have been built upon to provide a set of recommendations are consistent with these findings.

References

-العربية

العبيدي، أزهار عزيز،" دور بحوث التسويق في نشر وظيفة الجودة لتحقيق رضا المستهلك دراسة تطبيقية في الشركة العامة للصناعات النسيجية / حلة، رسالة ماجستير غير منشورة، جامعة الكوفة، 2004.

العلي، عبد الستار محمد ((إدارة الانتاج والعمليات – مدخل كمي)) دار وائل للنشر، الطبعة الأولى، عمان، 2000.

الفيحان، ايثار عبد الهادي،" تقييم جودة الخدمة التعليمية بأستخدام أداة نشر وظيفة الجودة –QFD"، مجلة الادارة والاقتصاد، الجامعة المستنصرية، العدد السابع والستون، 2007.

-الأجنبية

American Supplier Institute. (2002) , Quality Function Deployment : House of Quality (HOQ) , PP.1-9.

Cartin, Thomas J.; “Principles & Practices of TQM”; (ASQ Quality Press; USA; 1993).

Hauser , John R. & Clausing , Don (1988) , " The House of Quality ". Harvard Business Review , May- June , PP. 3-13.

Heizer Jay & Render Barry, operation management, 6th prentice hall, 2001.

Helfert, Markus, An Approach for Information Quality measurement in Data Warehousing, Research-in-progress - Practical experience-University of St. Gallen (Switzerland), 2000.

Hodgetts, Richard M., “measures of Quality and High performarce” AMA com , 1998.

Joseph, S. martinich ((production and operation management An Applied modren Approach)) John and sous Inc., 1997.

Mazur , Glenn H. (1997), " Close Encounters of the QFD Kind" , Sixth Annual Service Quality Conference , QFD Institute, PP.1-17.

Milosevic, Dragan Z, Project Management: Tool Box , John Wiley & Sons, USA, 2003.

Milosevic, Dragan Z; “Project Management: ToolBox”; (John Wiley & Sons; USA; 2003).

Russell, Roberta S., taylor Bernand w. “operation management” multimedia versionall , prentice Hall . Inc., therd edition 2000.

Sahney , S. , Banwet , D. K. & Karunes , S. (2003) ," Enhancing Quality in Education : Application of Quality Function Deployment – An industry Perspective" , Vol.52, No.6 , PP.297-309.

Slack, N. chambers, Harland, C., Harrison, A, and Johnston, R. ((operation management)) , 2nd pH man pub., 1998 .

Systems Engineering Process Office ; SEPO (September 1,1997) , The Mitre Corporation.

Terninko, John; “Step by Step QFD: Customer-Driven Product Design”; (CRC Press LLC; Florida; 1997).

http://khafagy.wordpress.com/2009.