Iraqi Journal for Administrative Sciences

Evaluating intangible market assets within the framework of the orientation towards customer relationship management - an analytical study of the opinions of a sample of managers and customers at Rafidain Bank “Middle Euphrates Branches”

Alaa Farhan Talib, Mithaq Hatif Al-Fatlawi, Sahar Abbas Hussein — Wed, 05 Feb 2025 00:00:00 +0000

The research aims to assess the current intangible market assets a
framework the customer relations management, and embodied the main
problem of the study questionably fundamental view how the bank can enhance
its market intangible assets by adopting the philosophy of customer relationship
management. The study sample target managers in the Rafidain Bank, as well as
his clients, has reached the sample under analysis (103) individual heads of
departments and branches, offset (103)customer of the bank.
For the purpose of data collection research relied on the questionnaire as the
main tool has been developed in the light of the views and thoughts of
researchers and specialists in the field of study variables. After unloading the
form of data, subjected to statistical analysis using factor analysis, Cronbach
alpha and reliability coefficient compound, and simple correlation coefficient
and adoption programs (Spss, LISRAL) In light of the results of the
statisticalanalysis, devised Find a set of conclusions was the most important:
bank can enhance its assets market is through the adoption of concrete
philosophy of customer relationship management.
Based on the conclusions reached by the research, was derived a set of
recommendations, the research community can find to overcome some obstacles
present or future, especially since the banking industry in Iraq is witnessing
continuous shifts as well as the diversity of the needs and desires of customers.
Perhaps the most important of these recommendations was the need to adopt
management banks surveyed for customer relationship management philosophy
and work to make them, and take the requirements of strengthening market
intangible assets through incorporating the Bank\\\\\\\\\\\\\\\\&amp;amp;amp;#039;s vision and mission and try to
enter into new markets.

تحليل مؤشرات أداء العملية-دراسة تطبيقية في شركة الفرات العامة للصناعات الكيمياوية

Ghassan Qassem Daoud Al-Lami, Mahmod Fahad Abd Ali — Wed, 05 Feb 2025 00:00:00 +0000

Focus on production operation is regarded a decision factor to achieve continual
competitive advantage which leads to the fulfillment of consumer satisfaction
which in turn , leads to the success of the organization , industrial companies
contain many variables basic operations and sub-orations . the company focuses
on the goal of consumer satisfaction through satisfying the requirements that the
consumer wishes to get of the product in a way that increases the company's
returns .
The hypothesis of the study is that there significant difference among the
factories , which are the study sample , in the indices of process performance ,
represented by the indexes of cycle time , production rate , cushion , production
, efficiency , utilization rate.
The statistical results for the data presented a significant supply for the study
hypothesis .
The study reached at many conclusions , the most important of which is that
there are significant differences among the factories of the company toward the
indexes of process performance , which has been asserted by the results of the
analysis of these indexes by virtue of real data fixed in the companies records .
The study recommends that is necessary to review the technological paths for all
products , beginning with design and ending with the activities of manufacturing
and storing for the purpose of alimenting and canceling surplus activities or the
low add-value , which would have positive reflections on the reduction of
production cycle time and the increase of the whole time for the product.

The impact of business strategies on choosing a supply chain strategy

Isel Hamdy Othman, Falah Salim Al-Mayahi — Wed, 05 Feb 2025 00:00:00 +0000

The times at which the customer accept what is offered to him is no longer
existed, he is now chooses what he needs and what is suitable for him and he
wants even the matter exceeded this, to the extent that the customer specified
the price suitable to him, and the global competition, requires re- consider the
follow-up strategies, and managing the affairs and the projects in a different no-
n classical way .
This research has discussed the business strategies as independent
variable and the strategy of supply chain as dependent variable, and included
the two variables and sub- variables and these variables has been interacted to
form the frame on which the research has concentrated, and which aims at
limiting the effect of business strategies in choosing the strategy of supply chain,
and for constructing and developing the industrial sector in Iraq, it has chosen
two companies as community for the research ( the state company for leather
industries and the state company for wool industries), and choosing intended
sample represented by the two and the first levels managers means the
company managers and the departments manager of(60 ) manager form the two
companies, and divided in to ( 30) manger from each company.
The questionnaire has been depended as basic instrument to collect data
and the form of personal interview to know the two companies reality
concerning the research.
And according of the measurement of the research variables and detecting
them and examining the liaison correlation and the effect amongst them, the
research has reached to a number of conclusion most important of them was the
existence of correlation liaison and effect of significant evidence among the
business strategies and the strategy supply chain in the two addressed
companies, and the most important recommendations, the managers suitability
and inconsistence of the business strategies with the strategy of provision series,
and all the strategies required coordination decision from the upper
administration.

Pricing American options on stock index futures using the approximate Barono-Wiley model - an applied study on data from the New York Stock Exchange and the Chicago Mercantile Exchange

Maitham Rabie Hadi, Hebat Allah Mustafa El Sayed — Wed, 05 Feb 2025 00:00:00 +0000

Financial markets suffer from fluctuations in price levels, which is called price risk. Stock indices are just one of the immediate financial instruments that are directly affected by this risk. This problem has led to the creation of new financial instruments such as financial derivatives. The use of these instruments, especially futures options, requires a model for pricing them, especially if we know that these options have two types of execution (European and American), and that European options pricing models are available, such as the Black model and the binomial model. The problem lies in the pricing of the American option, which is the essence of the research problem, which is represented in trying to test an approximate analytical model for pricing American options on stock index futures and knowing whether the approximate analytical model of Baron and Wiley is accurate in pricing American futures options compared to the European options pricing model. This required, first and foremost, testing the accuracy of the basic index futures contract pricing models (classical holding cost model versus modified dividend yield model) and identifying the most accurate model in preparation for testing the accuracy of the European futures options pricing models (Black and binomial) and comparing them and identifying the most accurate of them, and then comparing the most accurate of them with the Baron and Wiley model for American futures options after analyzing the accuracy of the latter. The study relied on the daily closing prices of the (S&P500) index, which is the basic index of the New York Stock Exchange (NYSE), and the daily settlement prices of the (S&P500) index futures contract in September 2012 from the first trading day that could be obtained until the contract's maturity date from the Chicago Mercantile Exchange (CME) where this contract is traded. The European options contracts for buying and selling index futures were priced using the Black and Binomial models (for different durations), and the American options contracts for buying and selling index futures were priced using the Baron and Wiley model. Using several mathematical, financial and statistical models, the study reached a number of conclusions, the most important of which are:

The Black model proved its accuracy in pricing European options on stock index futures. This supports the applied results for pricing stock index futures options. All the results extracted according to the Black model confirmed that it is accurate in pricing European options.
The applied results proved the fact that: the more the number of time periods of the binomial model increases, the closer its accuracy is to the accuracy of the Black model for pricing European options on stock index futures.
The Baron and Wiley approximate analytical model is more accurate in pricing American futures options due to its success in embodying the early execution value of the American option, which the Black model failed to reflect in the option premium.
In light of the above, the study reached a number of recommendations, the most important of which are:

In light of the large market price risk faced by traders in the Iraqi Stock Exchange, it has become imperative to establish a market for financial derivatives in general and for stock derivatives and the market stock index in particular in order to hedge this risk.
To ensure the pricing efficiency of this proposed market, traders must rely on the most accurate pricing models, whether for the underlying asset or the derivative contract (simple or complex), and this is the focus of this study.

Environmental monitoring and competitive intelligence and their impact on the core capabilities of the organization - an exploratory study of the opinions of a sample of managers of the Karbala Cement Manufacturing Company

Akram Mohsen Mahdi Al - Yasiri, Ahmed Abdullah Amanh Alshammari — Wed, 05 Feb 2025 00:00:00 +0000

This Research aimed at determining the influence of environmental
scanningand competitive intelligence on the core competences of Iraqi
Organizations . For this purpose the researcher has depended on the processes of
environmental scanning ( scanning ,monitoring , forecasting , and evaluation )
according to ( Hitt et al , 2007 : 37)(Witcher&amp;Chau , 2010 :90-91) (Dess et al
,2007 :43 ) , and depended on the processes of competitive intelligence (Planning
, gathering , analyzing and dissemination) according to ( Santos &amp;Correia ,
2010:2) ( Dishman&amp;Calof ,2008:768 - 770) ( Stratuss&amp; Du Toit , 2010:306). The
dimensions of core competences ( resources , capabilities , human capital ) that
have been used are according to ( Jelassi and Enders , 2008 : 79 )(Bani – Hani
and Al- Hawary , 2009 :98 ) and (Vincent and Focht , 2009 : 166 ). The Karbala
Company for Manufacturing Cement has been chosen to verify this Research via
a questionnaire ( 75) individuals of the managers of the company , in addition to personal interviews. The Spearman connection factor , and the ( t ) test to
recognize the identity of this relation, and the ( f ) test to determine the identity
of the regression equation , also the ( R2 ) has been used to explain the degree of
the influence of the independent variable in the dependent variable . Some of the
most important conclusions the study arrived at are that environmental scanning
and competitive intelligence have a significant impact in the growth and
competition of organizations through building core competences of the company
that help in building sustainable competitive advantage and achieve strategic
succeeded . The study has been concluded with a number of recommendations
,some of which are :
 Focusing on the practice of the process of environmental scanning and
competitive intelligence in the company in a wider scope in the light of
Iraqi environment which is characterized by environmental uncertainty .
 Consolidating the company\\&#039;s resources and capabilities on all levels in a
way that competitors find difficult to surpass.
 Keeping a high level of skills and knowledge , and increasing the staff\\&#039;s
expertise in a way that gives the company a competitive advantage .

The impact of managers’ leadership styles on developing social capital directed towards mainstreaming organizational citizenship behavior in their organizations

Wed, 05 Feb 2025 00:00:00 +0000

This research aims to determine the contribution of leadership styles of
managers of different kinds of autocratic, democratic and permissive in the
development of the capital of their organizations, social-oriented organizational
citizenship behavior of circulating them.
After he finished the researchers preparing systematic searching,
including the form-resolution five-year measure, which they prepared in
accordance with the contexts of science in the preparation of fold, and requires
the theoretical framework appropriate for the definition of variables, their
research (leadership styles and social capital and the behavior of citizenship,
organizational), they began analyzing data that were collected of asample of their
research of a number of heads of academic departments in the faculties of the
University of Mosul, institutes and faculties of the technical education in this
city\\\\&amp;#039;s (76) Head of Department, has reached a set of results, which were in their
light out a number of conclusions, perhaps the most important of which are
confirmed, the point of their view that they announce it this summary, as well as
evidence of different types of leadership styles in the levels of impact in both
social capital and citizenship behavior under examination.
In the light of, inter their findings, researchers presented their proposals,
have demonstrated the most important of the need to seek managers towards the
development of the capital of social organizations because of its effect proved
Manueth in this research down to the universal behavior of citizenship
regulators in these organizations to achieve their objectives on the one hand and
the service of their country, on the other.
The impact of spiritual work in the performance of employees and
reflected in the assessment and organizational units Case study in the Mosul
Technical Institute.

The extent to which comprehensive quality management can be applied in enhancing organizational creativity - an analytical study at the College of Education for Girls at the University of Kufa

Abdul Karim Hadi Shaaban, Ilham Aziz Abdul Karim, Safa Tayeh Mohammed — Wed, 05 Feb 2025 00:00:00 +0000

تعد إدارة الجودة الشاملة من المفاهيم الإدارية الحديثة التي تعمل على معرفة وتلبية متطلبات وتوقعات المستفيدين سواء كان هذا المستفيد داخل أو خارج المنظمة من خلال التحسين والتطوير المستمرين للعملية والمنتجات والخدمات وبمشاركة جميع المنتسبين بدءً من أعلى الهرم الإداري الى أدنى مستوى الإداري وبإستثمار كافة الإمكانات المتاحة من موارد مالية وبشرية وتقنية للنهوض بالأداء العالي للمنظمة والذي يتمثل بالإبداع المنظمي ، أي إحداث تغييرات جوهرية في أداء المنظمة طالما نحن نعيش في عصر العولمة فإن إستجابات الأفراد تتغير عبر الزمن وبشكل سريع ومستمر وكلمة الإدارة لا تعني هذه العملية خاصة بالمديرين فقط بل إنها تعني كل شخص يعتبر مديراً لعمل هو مسؤول عن التفكير فيه وتطويره وتحسينه واتقانه من خلال معرفة دقائق تفاصيل العمل ، وبفعل التقدم السريع أصبح الإبداع المنظمي عملية مستمرة ومتجددة وسمة النجاح والتطوير ويمكن التفرد بها لتستمر المنظمة في البقاء وتأسيساً على ما تم ذكره جاء هذا البحث بثلاثة مباحث تناول المبحث الأول المنهجية العلمية للبحث وتناول المبحث الثاني الجانب النظري من مفاهيم وأسس متغيرات البحث وتناول المبحث الثالث الجانب التطبيقي وتحليل الإستبيان، وأخيراً جاءت الإستنتاجات والتوصيات .

Building and evaluating an approximate model of simulation models using response surfaces using Bootstrap

Nazih Abbas Muhaimeed, Fadhila Ali Al-Taie — Wed, 05 Feb 2025 00:00:00 +0000

The evolution of the fundamental of the amount of arithmetic of the computer
(Computational Capability) provides many possibilities to solve many
problemsof complex and large, by relying on building simulation models for
acceptablesolutions, in spite of the advantages of simulation models banker, is
not alwaysthe appropriate way to analyze because of some cases of simulations
areexpensive and consumes a great time for the account and to overcome
theselimitations ,Has been in theSearch re-modeling simulation for one
sampleamong the queue model G G 1, and through the use of a type of
Metamodel isa first regression model depending on the matrix factorial
experiments and amultiple regression model depending on the matrix central be
retained for twoalternatives for a simulation model , Where the advantage of
thismodels forrepresentation of the relationship between inputs and outputs of
the system andclear to identify the factors most important and influential on the
output, whichmakes analysis more flexible , and validation And to test the
accuracy of atwo models by using (Bootstrap), Through this study it was found
that bootstrapregression model is best standards regression model in the
representation of a simulation of queues

Economic reform and promoting private sector development in Iraq

Suad Qasim Hashem Al-Musawi — Wed, 05 Feb 2025 00:00:00 +0000

There is no doubt that the trends of the Iraqi state at the current stage began
moving towards the correct paths Iraqi economy and by focusing on the process
of restructuring the Iraqi economy, which has suffered throughout the eighties
and nineties and the beginning of the new millennium of economic problems,
many tended to worsen rather than treatment after years of change epitaxial
Since 2003 until now, and most important of these problems is the decline in the
contribution of the private sector in the national economy, but some go that this
sector has ended completely after 2003, following the policy of opening the doors
to the importation of foreign goods Mmadjal local product uncompetitive in
addition to the lack of political instability and insecurity and the targeting of
businessmen and their families kidnapping or murder, which led to the escape of
private capital to neighboring countries in search of investment opportunities for
theirmoney,andstability.
The restructuring of the Iraqi economy requires radical reform and the level of
economic sectors all, including the private sector through the development of
plans based on the activation of the mechanism of the free market and reduce the
role of the state in economic activity and making the private sector the focus of
development and a pioneer in assumed responsibility for reconstruction and play
a bigger role on the Square economy Iraq to promote the principles of free
economy through to enable the supply of the necessary supplies for
reconstruction and organizing participation in contracts and tenders to be raised
to be a major actor to take on the functions of the implementation of these
contracts.
Find premise:
Search starts from the premise basis that irrational trends of the economic
policies adopted by the State towards the private sector had a significant impact
in تلكوء growth and poor performance and declining contribution to the growth
of the Iraqi economy.
Objective of this research:
To highlight the reality of the private industrial sector and rationale for the
decline of its contribution to the economy and the policies and mechanisms
needed to promote it in light of the new economic trends and aspiring to work
with the market mechanism.
Research Methodology:
In order to achieve the objectives of the research and validate his hypothesis was
use of the historical method descriptive knowledge of the role of the private
sector in the Iraqi economy in the stages of its historical development, then use
the analytical method for the purpose of knowledge of the reality of the private
sector and the impact of changes in the Iraqi economy and the reality of this
sector, and use the curriculum forward-looking Machinery required for
advancement.

The effect of the dimensions of the banking service scale in determining the level of quality of banking service - a study in a sample of banks operating in Basra Governorate

Orouba Rashid Ali — Wed, 05 Feb 2025 00:00:00 +0000

This study aims at improving the banking service quality through selecting the
measures more accuracy and suitability , the study applied on a sample of banks
working in Basra governorate with a sample of (4) banks ,(2) of them belong to
general sector &amp; the other (2) belong to privet sector. For the purpose of
collecting data a sample of customers with (166) unit was chosen .
The study reaches a group of results , the most important is the necessity of
understanding the customer perceptions &amp; evaluation for bank service , adding
to that measuring service quality that presented to customer for the purpose of
providing service with quality that satisfy the customer &amp; attract to bank.

The impact of using an integrated accounting information system on the quality of accounting information

Fouad Abdul Mohsen Al - Jubouri — Wed, 05 Feb 2025 00:00:00 +0000

This research aims at examining sample of opinions of the supervisors of Al-
Noora Factory, one of the factories of the Ministry of Iraqi Industry.
Concerning the impact of the Accounting Information System in providing
accounting information having the high quality and assisting the directorate in
rational decision in obtaining super profits through reviewing Accounting
Information System in the factory and manifesting types of accounting
information which is produced by this system.
The research has concluded to several important recommendations in
promoting the usage of the Accounting Information System in a method that
could proceed accounting information having high quality and being effective to
take a decision.

The overall dimensions of the information system in the working organization and its impact on the organization’s performance - an analytical study in a sample of government industrial sector organizations in Iraq

Salman Abboud Zubar, Nadia Abdel Hussein Abdul Razzaq — Wed, 05 Feb 2025 00:00:00 +0000

This study aims assessing the current levels of information integrity in a sample
of public industrial organization in Iraqi . The research is carried out from the
perspectives : information system units , Higher management and end-user
management . The results reveal that the public organization are pricates
information automation in somefields but in other fields is weakly . It Also seeks
for identify the possible major threat of formation integrity , which could effects
on information quality . Finally , the study proposes a set of recommendations to
establish nationalize strategy for information system in order to determined the
demands from equipment , instrument and experiment for the information
technology .

The effect of internal marketing practices in enhancing customer loyalty - an applied study in a sample of private banks in Baghdad Governorate

Faeq Jawad Brahimi — Wed, 05 Feb 2025 00:00:00 +0000

-Purpose :To determine the effect of internal marketing practice son customer loyalty.
- Input /methodology: It was selection of a double sample of directors
of banks and their customers, and using a question Nair designed in the light
of previous studies, the formulation of scale and tested in
the light of a set of statistical methods.
- Results: The presence of a significant effect of
internal marketing and customer loyalty.
- Originality /value: The value of current research in theoretical frameworks of the
concept of internal marketing, and
then clarify the cognitive foundations of customer loyalty
- Keyword: internal marketing practices, and customer loyalty

The effect of internal marketing practices in enhancing customer loyalty - an applied study in a sample of private banks in Baghdad Governorate

Faeq Jawad Brahimi — Wed, 05 Feb 2025 00:00:00 +0000

The role of e-learning in educational institutions compared to traditional education - an applied study at the Technical Institute in Diwaniyah

Zaki Mohamed Abbas — Wed, 05 Feb 2025 00:00:00 +0000

The world is witnessing today a shift unprecedented in the world of information
and communication technology and represents a real revolution called the
revolution of information and the Internet making the world think seriously
about how to deal and take advantage of them to serve all communities,
including educational institutions through keep pace with these technological
developments of using computers and the Internet, which have created a kind of
education is e-learning .. The success of e-learning depends on the optimal use of
the latest methods and techniques appropriate to meet the requirements of
modern education and cope with the rapid technological advances at a rapid
pace.
I have taken such an educational institution of universities and institutes to
reduce the gap of their use of traditional education and the move towards
promoting e-learning as a strategic option towards development.
This study highlights the interest in Iraqi universities, including the Board of
Technical Education - Technical Institute in Diwaniya, the pursuit of providing a
learning environment based e-learning, where I took a sample of 48 students and
a student at the Institute have been distributed form questionnaire on the two
scientists are the accounting department, which supports e-learning and
Material Management Department, which relies traditional education by 22
students each.
Was the use of statistical analysis (statistical analysis differential) to identify the
priority of any two systems of the educational process in the scientific sections
and based on the results of the analysis of the recommendations was raised

Administrative empowerment and its impact on enhancing the performance and creativity of employees - a field study in the General Company for Iraqi Ports

Haifa Abdel Ghani Odeh — Wed, 05 Feb 2025 00:00:00 +0000

This research aims to demonstrate the impact of Managerial Empowerment
in enhancing of the Employees Performance and Innovation in General
Company of Iraqi Ports in Basra, which the researcher hypothesized that, and
she adopted theoretically on the sources of Arabic and foreign in the literature of
modern management, and practical on the style of descriptive statistics through
a form questionnaire. The research concluded the importance of Managerial
Empowerment in the work of the company by raisingthe performance level of
employees and their sense of job satisfaction and loyalty and their affiliation to
the company as well as readiness to provide innovative approaches to work.The
most important recommended by the study is to increase the focus on the
applications’ of concept managerial empowerment in high level as one of the
modern management techniques, which improves the performance of the
organization in light of changing circumstances in the Iraqi environment.

Financial leverage and its impact on return and risk: an applied study in the Iraqi private service sector / an analytical study in Al-Mansour General Company

Mushtaq Abdul Amir Taleb — Wed, 05 Feb 2025 00:00:00 +0000

the modern financial ideology cares about the relationship betweenreturn
and riskbecauseitcause on the relationshipin the valueper shareand thenthevalue
of the business, andis known that theyieldand the consequentriskdepending on
therelationshipeternalbetweenreturn and risk, cannot befor them tobe
independentandisolated fromothervariablesother particularly with regard to the
composition ofthe financial structureanddeterminedfrom theratioof leverage.
hencethis study toshedlight on the natureof leverageandrangesimpact onreturn
and risk, through the application ofthe studyon theservice
companiesprivatecontributionregisteredin the Iraqi marketfor securities, as it
has beentakingsector Special servicesconsisting oftencompaniesduring the
period(2006 -2011), Thestudyfounda set of conclusions , mainly correlated
positively between variable leverage on the one hand and the return on
investment and risk on the other hand, and against which possible to identify
some recommendations including the need for attention to the positive
correlation between return and risk, and the need to take the variables contained
in a search by a combined when determining investment decisions and the
distribution of profits.