Employing the organizational culture dimensions to reduce the cases of emotional attrition of employees

An exploratory/ Analytical study of the opinions of a sample of employees in the Maysan Health Department

Authors

  • Salem Hayder Resen

Keywords:

organizational culture dimensions, emotional attrition, Maysan Health Department

Abstract

The research aims to measure the possibility of employing the components of organizational culture to reduce emotional attrition among employees at the level of the Health Department in Maysan, Based on a basic problem embodied in several questions that included the extent of awareness of the correlation and influence relationships between the research variables, A model (Gordon, 1993) was adopted to measure the organizational culture variable. A model (Demerouti et al. 2010) was adopted for emotional depletion, which is a one-dimensional variable. The research was applied to a sample that included (141) employees in the Maysan Health. In addition, the questionnaire tool was used as a main tool for data collection and the Cronbach Alpha analysis was used to ensure the stability of the Questionnaire  . In addition to using statistical methods, which are the arithmetic mean, the standard deviation, Regression analysis and t-test, to display the statistical aspect. The research also reached conclusions, the most important of which is that organizational culture has an effective role in reducing emotional exhaustion. As for the most important recommendations, the work was to open certain centers to deal with the negative psychological effects of emotional depletion.

References

الرخيمي، ممدوح جلال (2000)،" دور الثقافة التنظيمية في تطبيق إدارة الجودة الشاملة في قطاع الصناعات الكيماوية بمحافظة جدة"، رسالة ماجستير، جامعة الملك عبد العزيز، جدة، 4111.

السكارنة، بلال خلف (2008)،"الريادة وإدارة منظمات الاعمال"،دار المسيرة،عمان،ألاردن.

السكارنه، بلال خلف 2014) )، "التعلم التنظيمي ودوره في تحقيق التحسين المستمر في منظمات الاعمال دراسة ميدانيه على شركات التامين في الاردن." مجلة كلية بغداد للعلوم الاقتصادية الجامعة: 40 (121-150).

العميان، محمود سلمان(2002)،" السلوك التنظيمي في منظمات الأعمال"، ط ١، عمان: دار وائل للنشر.

Ahmed,I.,Ul Rehman,W., Ali,F., Ali,G. & Anwar,F. (2018), "Predicting employee performance through organizational virtuousness: Mediation by affective well-being and work engagement", Journal of Management Development, Vol. 37,No.6, pp.493-502.

Anthony, W. P., ( 1996), "Organization theory : Astrategic Approach" , New Jersey : ( prentice – Hall).

Asad , Humaira & Naseem , Rabia & Faiz Rafia (2017), " Mediating effect of Ethical Climate between Organizational Virtuousness and Job Satisfaction " ,Pakistan Journal of Commerce and Social Sciences 2017, Vol. 11 (1), pp 35-48.

Ashill, N.J., Rod, M., Thirkell, P. and Carruthers, J. (2009), "Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees”, Journal of Services Marketing, Vol. 23 No. 5, pp. 338 -350.

Baba, V. V., Tourigny, L., Wang, X. & Liu, W.(2009), "Proactive Personality and Work Performance in China: The iVioderating Effects of Emotionai Exhaustion and, Canadian " ,Journal of Administrative Sciences, Vol.26, pp.23-37.

Boekhorst,J.,Singh,P. & Burke,R. (2017), "Work intensity, emotional exhaustion and life satisfaction: The moderating role of psychological detachment ", Personnel Review, Vol. 46 ,No. 5, pp.891-907.

Cameron, K , Bright, D. & Caza, A. (2004), " Exploring the Relationships Between Organizational Virtuousness and Performance" ,american behavioral scientist, Vol. 47 No. 6, pp.1-24.

Cameron, Kim S (1985)," Cultural Congruence, Strength, and Type: Relationships to Effectiveness", ASHE Annual Meeting Paper.

Chen, Y., & Chen, H. (2012), "The Influence of Authentic Leadership on Emotional Exhaustion", 2nd International Conference on Management (2ndIcm 2012) Proceeding.

Cherian, Joseph and Rohit Deshpande (1989), "The Impact of Organizational Culture on the Adoption of Industrial Innovations" , in AMA Educators' Proceedings, Series 51, Robert F. Lusch et al., eds. Chicago: American Marketing Association.

Daft R.L., & Noe R.A., (2001), "Organization Behavior for worth" , Harvard college publisher

Daft, Richard L., : (2004), "Organization Theory and Design", 8th ed., South Western a division of Thomson Learning.

David F.R., (1997), "Strategic Management by prentice" , hall , Inc , U.S.A.

Deshpandé, R., Farley, J.U., Webster, F.E. (1993), "Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrad analysis", Journal of Marketing, Vol. 57 No.1.

Don, Hellrigel & W. johns., & J.R. Slcoum (2001), "Organization Behavior" ,19th_ ed, south western college Publishing.

Edmondson, D. R. (2008)," Emotional exhaustion and its role in service sabotage among boundary spanners " ,Thesis of submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy Department of Marketing. University of South Florida.

Fernández,C.,Zaragoza ,M., Rovira,Puchol ,S., Martín, Sierra , Benavides & Doval (2017), " How does emotional exhaustion influence work stress? Relationships between stressor appraisals, hedonic tone, and fatigue in nurses' daily tasks: A longitudinal cohort study " ,International Journal of Nursing Studies , Vol.75, pp.43–50.

Gainer, B., Padanyi, P. (2002), "Applying the marketing concept to cultural organisations: an empirical study of the relationship between market orientation and performance", International Journal of Nonprofit and Voluntary Sector Marketing, Vol. 7 No.

Gibson & Donnelly (2003), " organizations behavior structure Processes ", Mc Graw – Hill , Co.

Gluesing, J. (2007), "A theory of culture as a process in context”, paper presented at Theorizing Culture: Culture Theory and International Management Conference, Institute of International Management, Stockholm.

Grandey, A. A.(2003), " when -the show must go on-: surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery ", Academy of Management faurnat, Vol. 46. No.1, PP.86ــ96.

Grandey, A. A.(2003), " when -the show must go on-: surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery ", Academy of Management faurnat, Vol. 46. No.1,PP.86-96.

Hall, G., Dollard,F., Tuckey,R., Winefield,H. & Thompson,B.(2010), "Job demands, work-family conflict, and emotional exhaustion in police officers:a longitudinal test of competing theories”, Journal of Occupational and Organizational Psychology, Vol. 83, pp. 237-250.

Holmes Jr, Verne F., and Linton Mathews(1999), "Method of playing an electronic video card game" U.S. Patent No. 5,957,774. 28 Sep..‏

Hsu, Yi , Liwei , Hsu & Yeh , Chung – wen , (2010) ," A cross - Cultural study on consumers Level of acceptance toward marketing innovativeness" , African journal of Business Management , Vol 4.(6).

Israel, Glenn D.(1992), "Determining sample size"‏ ,Demerouti,E., Mostert,K. & Bakker,A. (2010), "Burnout and Work Engagement: A Thorough Investigation of the Independency of Both Constructs" , Journal of Occupational Health Psychology, Vol.15,No.3,pp.209–222.

jean francois souterain ,(2006), organisation et gestion de l’entreprise" ", copyright éditions foucheur

Jones, G.R. (1999), "Organizational Theory", by Addison Wesley Longman publishing company,Inc, U.S.A

Jonsson,S. , Muhonen,T. , Forssell, R. & Backstrom,M. (2017), "Assessing Exposure to Bullying through Digital Devices in Working Life: Two Versions of a Cyberbullying Questionnaire (CBQ) " , Journal Psychology, Vol.8 No.3,pp. 477-494.

Kanten,P. & Yesıltas.M. (2015), "The Effects of Positive and Negative Perfectionism on Work Engagement, Psychological Well-being and Emotional Exhaustion" ,Procedia Economics and Finance 23, 1367-1375 .

Kanten,P. & Yesıltas.M. (2015), "The Effects of Positive and Negative Perfectionism on Work Engagement, Psychological Well-being and Emotional Exhaustion" ,Procedia Economics and Finance 23, 1367-1375.

Knudsen, Hannah K., Lori J. Ducharme, and Paul M. Roman, "Counselor emotional exhaustion and turnover intention in therapeutic communities" ,Journal of Substance Abuse Treatment 31.2 (2006): 173-180.

Knudsen, Hannah, K., Ducharme, Lori. J., & Roman, Paul.M. (2008), "Clinical supervision, emotional exhaustion, and turnover intention: A study of substance abuse treatment counselors in the Clinical Trials Network of the National Institute on Drug Abuse " Journal of Substance Abuse Treatment,VOL. 35 ,

Kotler, Philip (2000), "marketing Management": New Jersey, Prentice- Hall, International.

Kreitner, Robert, & Kinicki, Angelo, (2007), Organizational Behavior, 7th Edition, McGraw-Hill, Irwin. China.

Ladebo, O.& Awotunde, J.(2007), " emotional and behavioral reactions to work overload: self-efficacy as a moderator "Current Research in Social Psychology, Vol.13,No.8, PP.87-100.

Leung, Kwok, et al,(2005), "Culture and international business: Recent advances and their implications for future research." Journal of international business studies 36.4: 357-378.‏

Maslach C. & Leiter MP.(2008), "Early predictors of job burnout and engagement " ,Journal of Applied Psychology, Vol.93,No.3,pp.498-512.

Maslach, C., Schaufeli, W. & Leiter, M. (2001), "Job burnout ", Annual Review Psychology, 52, pp.397– 422.

Melamed, S., Shirom, A., Toker, S., Berlinger, S., & Shapira, I. (2006) " Burnout and risk of cardiovascular disease: Evidence, possible causal paths, and promising research directions " ,Psychological Bulletin, Vol.132, pp.327-353.

Nasrin ,A. & Shahbazi, F.(2013), "Workplace Characteristics and Turnover Intention: Mediating Role of Emotional Exhaustion" ,Procedia Social and Behavioral Sciences 84 ,pp. 640 – 645 .

Nauman, S., Fatima T. & Haq I.(2018), "Does Despotic Leadership Harm Employee Family Life: Exploring the Effects of Emotional Exhaustion and Anxiety" ,Frontiers in Psychology ,V0l.9 , pp1-12.

Neill,J. & Xiao,Q.(2010),"Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion" ,International Journal of Hospitality Management,Vol.29,pp652-658.

Nielsen, M., & Einarsen, S. (2012), "Outcomes of Exposure to Workplace Bullying: A Meta-Analytic Review" ,Work & Stress, 26, 309-332.

Oh Eunjoo, and Jung Kyungsook (2019), "The effect of job stress, nursing organizational culture, and emotional exhaustion of nurses in Japanese hospitals on job intention" ,The Journal of Korea Contents Association 19.7:467-477.‏

Paulsen, N., Callan, V., Grice, T., Rooney, D., Gallois, C., Jones, E., Jimmieson, N.& Bordia, P. (2005), "Job uncertainty and personal control during downsizing: a comparison of survivors and victims”, Human Relations, Vol. 58 No. 4, pp. 463-496.

Quinn, R. E. (1988), "Beyond rational management: mastering the paradoxes and competing demands high performance", San Francisco: Jossey-Bass.

Raman,P., Sambasivanb,M., & Kumar,(2016), "Counterproductive work behavior among frontline governmentemployees: Role of personality, emotional intelligence, affectivity,emotional labor, and emotional exhaustion" ,Journal of Work and Organizational Psychology ,Vol.32 ,No.1,pp.25–37.

Richter, A., Schraml, K.& Leineweber, C. (2015), "Work–family conflict, emotional exhaustion and performance-based self-esteem: reciprocal relationships" ,Int ArchOccup Environ Health, Vol.88,No.11, p.103–112.

Robbins, S. P., (2003), "Organizational Behavior", 10th ed., Prentice Hall, Inc., New Jersey.

Robbins, S.P. &Coulter, M. (1998), "Management , by prentice", Hall , Inc, U.S.A.

Rubino,Cristina, Sabrina, Volpone & Avery,D. (2013),"Burnout on Mars and Venus: exploring gender differences in emotional exhaustion ", Gender in Management: An International Journal, Vol. 28 Iss 2 pp.74 – 93.

Rubino,Cristina, Sabrina, Volpone & Avery,D. (2013),"Burnout on Mars and Venus: exploring gender differences in emotional exhaustion ", Gender in Management: An International Journal, Vol. 28 Iss 2 pp. 74 – 93.

Samnani & Singh (2012), " 20 Years of workplace bullying research: A review of the antecedents and consequences of bullying in the workplace " ,Aggression and Violent Behavior , Vol.17, pp. 581–589.

Sekran U., (2006) "Research Methods for Business" , 4th edition , South Ilinois University , Carbondale .Schermerhorn, J.R.(1996), "Managemement and Organizational", Behavior, John wiley and Sons, Inc, Canda.

Shneikat,B., Abubakar,A.& Ilkan,M (2016), "Impact of Favoritism/ Nepotism on Emotional Exhaustion and Education Sabotage: The Moderating Role of Gender,Fourth 21st CAF Conference in Harvard, Boston ", Massachusetts, USA,Vol. 9, No. 1,pp.38-49.

Tayfur ,O. & Arslan,M. (2013), "The role of lack of reciprocity, supervisory support, workload and work– family conflict on exhaustion: Evidence from physicians " ,Psychology, Health & edicine,Vol. 18 , No. 5, PP. 564-575.

Tice, D., Baumeister, F.,Shmueli, D., & Muraven, M. (2007), "Restoring the self: Positive affect helps improve self-regulation following ego depletion " ,Journal of Experimental Social Psychology, Vol.43, pp.379 –384.

Wang ,Edward (2014),"The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees", Journal of Services Marketing, Vol. 28 ,No.4 pp. 319 – 330 .

Wu, T. Y., & Hu, C. (2009), "Abusive supervision and employee emotional exhaustion dispositional antecedents and boundaries" ,. Group and Organization Management, 34(2), 143-169.

Xie,J., Hongyu M., Zhiqing E.& Tang,H., (2018)"Work-Related Use of Information and Communication Technologies after Hours (W_ICTs) and Emotional Exhaustion: A Mediated Moderation Model" ,Computers in Human Behavior ,Vol.79, pp.94-104.

Published

2024-07-01

How to Cite

سالم حيدر رسن. (2024). Employing the organizational culture dimensions to reduce the cases of emotional attrition of employees: An exploratory/ Analytical study of the opinions of a sample of employees in the Maysan Health Department. Iraqi Journal for Administrative Sciences, 17(69), 264–288. Retrieved from https://mail.journals.uokerbala.edu.iq/index.php/ijas/article/view/2016