دور الرشاقة التنظيمية في تعزيز سلوك مواطنة الزبون

اولا: المصادر العربية :-

- الدباغ،ايناس نهاد كامل،(2017)،" تأثير الرشاقة التنظيمية في الاداء العالي – بحث استطلاعي"، رسالة ماجستير غير منشورة، كلية الإدارة والاقتصاد، - جامعة بغداد.

- الطائي، يوسف حجيم، و الخفاجي، حاكم جبوري، (2015 ) ، "علاقة واثر اللقاء الخدمي في سلوك مواطنة الزبون - دراسة استطلاعية لآراء عينة من مقدمي الخدمة والزبائن في القطاع الفندقي لمحافظة النجف الاشرف "، مجلة الغري للعلوم الاقتصادية والادارية، م (13)،ع( 36), ص- ص( 103 -138).

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