يوسف حجيم الطائي; هاشم فوزي دباس. The strategic role of total quality management in managing customer relationships/an applied study in the Pepsi Kufa factory. Iraqi Journal for Administrative Sciences, كربلاء، جمهورية العراق, v. 4, n. 17, p. 122–179, 2024. Disponível em: https://mail.journals.uokerbala.edu.iq/index.php/ijas/article/view/1898. Acesso em: 19 jan. 2025.