محمد تركي. Using the principles of total quality management to improve and evaluate performance (An analytical study of the principles of total quality management in health institutions). Iraqi Journal for Administrative Sciences, كربلاء، جمهورية العراق, v. 6, n. 25, p. 246–274, 2024. Disponível em: https://mail.journals.uokerbala.edu.iq/index.php/ijas/article/view/1693. Acesso em: 19 jan. 2025.